Frequently Asked Questions
No, having an account is not mandatory for making a purchase on our Individual Customer portal.
However, if you are purchasing for business purposes, particularly if you are a healthcare professional, we highly recommend creating an account. Having an account offers several advantages, including access to extra benefits on our online portal, which can streamline the ordering process and provide you with a more convenient shopping experience.
We do not have minimum order values. However, itβs important to note that for orders below a certain value, freight charges will apply. These charges are typically associated with the cost of shipping and handling for smaller orders.
Yes, we offer discounts for bulk orders. Please contact our team for more information and to discuss your specific requirements atΒ orders@happyhealthcare.com.au.
If your order arrives damaged, please contact our customer service team within 48 hours with photos of the damaged items, and weβll arrange a replacement or solution promptly.
Our shipping services cover all regions and states across Australia. Whether youβre in a major city or a remote area, we strive to make our products accessible to you with reliable delivery options.
To initiate a return for an item, please reach out to our dedicated customer service team. However, this may incur a return pickup fee. Our team will guide you through the return process, and provide you with all necessary instructions.
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment via courier's online portal.
We strive to offer products that meet relevant regulatory standards and certifications. However, it's important to note that specific certifications may vary depending on the product. If you have questions about a particular product's certifications, feel free to reach out to our customer service team for clarification.
We will try to find a suitable alternative for most out-of-stock item. This may include automatic substitutions, especially for low-value consumable items.
If not suitable alternative is available, the item will be placed on backorder. This means the product will be reserved for you and shipped as soon as itβs back in stock.
Yes, you can place an order with us even if you are not a healthcare professionals. However, itβs important to note that there are certain items in our inventory that may only be available for purchase by healthcare professionals.