Refund policy

At Happy Healthcare your satisfaction with your purchase is very important to us. In addition to your rights under the Australian Consumer Law the following information outlines Happy Healthcare’s return policy.

Happy Healthcare will accept product returns and provide you with an exchange or refund where:

1. The product is faulty or is not of acceptable quality, or
2. Significantly different to those shown or described to you, or
3. The product is not fit for its intended purpose, or
4. The product is unsafe, and
5. You can present your Happy Hygiene online tax invoice or other adequate proof of purchase.

Happy Healthcare reserves the right not to offer an exchange or, refund where the item fault is a result of misuse or neglect.

Happy Healthcare does not offer refunds or exchanges due to change of mind.

Happy Healthcare is unable to accept return of any face masks if the packaging has been opened, due to associated hygiene issues.

To enquire about returning a purchase, an exchange or refund, please contact us at admin@happyhealthcare.com.au